MISLEADING SALES – SEVERUS MATTRESS @ MATTRESS ATRIUM

MISLEADING SALES – SEVERUS MATTRESS @ MATTRESS ATRIUM

Mattress Atrium has two shops
#02-03 set up as a demonstration and sales presentation.
#02-27/28 set up as a showroom with wide range of mattresses and bedframes.

The sales person told me all their products are fully imported from UK, USA and Australia.
His business card and showroom display show prominently the logos SEVERUS giving the impression of the brand name. His sales knowledge, presentation and demonstration convinced me. I bought it on the spot with full payment.

After received the product I found that my purchased has been MISLED. My recorded SMS with the salesman prove what he claimed was all lies and misleading. He wanted turn nasty.

I went to CASE he refuse to admit his misleading sales and claim that I have signed the purchased order. Yes I did sign without looking at it as I trusted him. I intended to go to small claim court but could not wait for the process. The mattress was intact and not been used for more than a month and couldn’t wait any longer so I give up trying.

If you are thinking of buying a mattress and bedframe, think again. If you have place an order and was been misled, think about it.

Resources
1. CASE
2. Small Claim Court

full article >> http://www.johngohks.blogspot.com/

Recorded SMS with Mattress Atrium Salesman

Recorded SMS with Adrian on 21^st, 22^nd and 24^th August 2008

J. Full refund or no refund. I don't like to buy things that is misleading. And I don't wish to publish my expirence in the forum. John Goh.

1. Im sorry sir,no one mislead you.As for the sale,you are the one that told me u needed to talk to your wife,thats why i turned to serve others,and you were the one that followed me to the other showroom and the decided to buy out of your own will...no one really forced u as you can see the quality of our beds,u decided to go with the decision.I am really astonished at the way you are putting the blame on.Please do as you wish on the forums as i actually think ppl read that crap.Anyway,as u requested,we have already stopped the bed from being brought over,a refund of $1095 would be refunded to u in a few working days.Have fun with the forums sir,it WAS a pleasure doing buisness with you.Adrian@Mattress Atrium

J. I bought as a package and have the rights to reject as it was misleading. Its ok, bad deal is done once only if your boss don't think so. Later others will know.

1. So excuse me for my blunt askin sir,so do you want the bed delivered or nt,im really confused as there is no way for a full refund and you'll nt settle for a refund on the bed.

J. As I mentioned, full refund or no refund. I am not blaming you. I was convince by your sales presentation but later discovered how it was done. It will be good to put it in the forum for discussion,

1. As i said,as the bed has nt been deliverd and u want a refund,my boss is kind enough to give u a refund,simple as that.So now your sayin that u dont wantthe bed cause u read its nt frm australia and yet you dont want the refund too?

J. Why do you need to refund if you said the storage is made in Australia. If you think there is no misleading then is ok. I am just putting my expirence in the forum.

J. It's simple. show me that your storage bedframe is Made In Australia.

1. Up till now i still dont understand what u want,maybe im slow im sorry,juz make it simple for me.(A)Yes you want the bed delivered.(B)No,i do not want your bed anymore,full refund or no(in the case is that not going to be a full refund).We dont have to prove anything sir,you pen everything down in black and white of free will and you should knw better as a property agent that black and white signings means alot.Honestly you are a nice guy and i do nt wishto turn nasty.hope u understand.

J. I understand what is back n white. I am not nasty. I felt mislead just want to be justify. I am sorry you feel pressured. It's ok don't refund. if your boss think this the way to do business. Forum is the best way to broadcast the facts of the matter.

1. Ok,bed will be delivered to u as scheduled.P.s mr John,as a valued customer,let me tell you one thing.The net is a place people have their right to publicise any opinion of theirs.Any brand in the market have good reviews as well as bad ones.Take it as a refrence but not seriously,anyway,its over,dont letit brood you.Have a nice day.~Adrian@Mattress Atrium.

J. Ok, cheer!

J. Your mattress are NOT Made In UK. Your storage bed are NOT Made In Australia. Which you claimed. It's misleading. I will bring this matter to CASE.

A. I already told u,do whatever you want.The mattress spring system is imported and assembled in singapore.i've already explained.Do whatever u need to do John,im very sick of this already.

J. I am sick of this misleading, don’t think you can get away with it. I have all the evidence against you.

MISLEADING SALESMAN EXPOSED!!! - SEVERUS MATTRESS @ MATTRESS ATRIUM

SEVERUS® MATTRESS AND STORAGE BED - Mattress Atrium @ The Furniture Mall

His sales presentation was impressive, convincing, professional and good product knowledge. He claimed that their products are all imported.

I was convinced by his presentation and purchased the Severus® Ceara Amenity Series 2 Ortho Firm Barrel pocketed spring 9” mattress and Severus® Lastoria Design with full PU Leather Storage Bed. Fully paid on the same day.

The mattress was delivered on 15^.8.08 and turn out the brand is Princebed instead of Severus® Mattress.

I decided to check on the internet for information on the products and discovered something fishy about the deal.

I called the salesperson the next day for a full refund and he said the boss is glad to refund the amount only for the storage bed, not the mattress as it had been delivered and there is nothing misleading.

He said that nothing can be done as you have signed the sales invoice as what was stated. (cause I was convinced and trusted (deceived) him and didn’t take a good look at what he wrote in it).

I found and confirmed the mattress is NOT imported from UK or Australia contradict to what he claimed. This time, he changes his tag, saying the parts are imported and assemble in Singapore.

He refuses to admit his mispresentation, continues to lie and wanted to turn nasty.

Good thing my conversation with him was made through sms and recorded as proof. Now he has nowhere to hide.

EVERYONE WANTS COMFORT AND PEACE OF MIND.

DON’T LET DISHONEST SALESPERSON RIPPED YOU OFF.

Don’t let innocence consumer suffer by this kind of practices. There is a big difference in branding and manufacturing. Let’s put a stop and nail down those that practices misrepresentation and deceit to get sales.

If you are looking for a comfortable bed, don't end up sleeping with discomfort.

Post your story here.

By John Goh

Dated: 31.08.08