MISLEADING SALESMAN EXPOSED!!! - SEVERUS MATTRESS @ MATTRESS ATRIUM

SEVERUS® MATTRESS AND STORAGE BED - Mattress Atrium @ The Furniture Mall

His sales presentation was impressive, convincing, professional and good product knowledge. He claimed that their products are all imported.

I was convinced by his presentation and purchased the Severus® Ceara Amenity Series 2 Ortho Firm Barrel pocketed spring 9” mattress and Severus® Lastoria Design with full PU Leather Storage Bed. Fully paid on the same day.

The mattress was delivered on 15^.8.08 and turn out the brand is Princebed instead of Severus® Mattress.

I decided to check on the internet for information on the products and discovered something fishy about the deal.

I called the salesperson the next day for a full refund and he said the boss is glad to refund the amount only for the storage bed, not the mattress as it had been delivered and there is nothing misleading.

He said that nothing can be done as you have signed the sales invoice as what was stated. (cause I was convinced and trusted (deceived) him and didn’t take a good look at what he wrote in it).

I found and confirmed the mattress is NOT imported from UK or Australia contradict to what he claimed. This time, he changes his tag, saying the parts are imported and assemble in Singapore.

He refuses to admit his mispresentation, continues to lie and wanted to turn nasty.

Good thing my conversation with him was made through sms and recorded as proof. Now he has nowhere to hide.

EVERYONE WANTS COMFORT AND PEACE OF MIND.

DON’T LET DISHONEST SALESPERSON RIPPED YOU OFF.

Don’t let innocence consumer suffer by this kind of practices. There is a big difference in branding and manufacturing. Let’s put a stop and nail down those that practices misrepresentation and deceit to get sales.

If you are looking for a comfortable bed, don't end up sleeping with discomfort.

Post your story here.

By John Goh

Dated: 31.08.08